Returns Policy
Items purchased in-store and online can be returned within 28 days of purchase using the returns form on your packing slip
• All returned items must be unworn and in their original condition and packaging, in order for a refund or exchange to be processed. If this is not the case, we cannot guarantee your return will be accepted.
• To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return.
• If your local store is closed, the item must still be returned within 28 days through an alternative method.
• Should you be posting your item, please ensure you use a tracked service as Foot Comfort Shoes is not responsible for any items lost in transit to us.
• You cannot cancel your contract in respect of custom-ordered goods unless they are faulty, damaged upon delivery or the incorrect item has been supplied.
Once your item has been received, a refund or exchange will be processed in up to 10 working days. You’ll be notified by email when your refund or exchange has been processed. Please be advised that refunds can take up to 10 working days to show into your account.
Faults
In order for us to determine whether there is a fault or not, we would need to assess the item. If you are local to one of our stores, please pop in with the item and valid proof of purchase. In some instances, products may need to be returned to the manufacturer for assessment. If you are unable to get to one of our stores, you’ll be able to send the item for assessment to the below address:
Returns Department
Kybun Joya - Foot Comfort Shoes
44 South Molton Street
London
W1K 5RT
We recommend using a tracked service as Foot Comfort Shoes is not liable for any returns lost in transit. You must enclose proof of purchase and a completed returns form with details on why you believe there is a fault. Please also include your name, address and a daytime contact number. Assessments can take a maximum of 28 working days. Should a fault be found, a refund/exchange will be offered. If a fault is found your postage costs will be reimbursed up to the value of £5.00.