Frequently Asked Questions

Kybun Joya shoes are a unique type of footwear featuring an air-cushion sole that promotes a natural, dynamic gait and provides cushioning and shock absorption.

Kybun and Joya shoes are both designed by the Muller family, who originally developed the MBT concept. Depending on the features and benefits, these are either branded as a Kybun or Joya shoe.

Joya Shoes help to roll the foot through the natural footstep by offering support and stability. Kybun shoes are softer to allow the foot to move freely in all directly, allowing for more intense muscle training. To experience the difference visit Kybun Joya London. 

At Joya Kybun London we stock a wide variety of styles, if you would like to try a specific model please get in touch.

Yes, we offering free no-obligation shoe fittings to enable you to find your ideal Joya and Kybun shoes. Book here.

Yes, Kybun Joya shoes can help alleviate knee pain by reducing impact on the knees with cushioning and shock absorption. The air-cushion sole also promotes natural, dynamic movement that can improve overall knee function.

Yes, Kybun Joya shoes can benefit people with back pain by providing cushioning and shock absorption that reduce impact on the spine. The air-cushion sole also encourages natural movement and can alleviate strain on the back muscles.

Kybun Joya shoes can benefit joints by reducing impact and stress on the knees, hips, and ankles with cushioning and shock absorption. The air-cushion sole also promotes natural, dynamic movement that can improve joint function and reduce stiffness.

Yes, Kybun shoes can be suitable for people with flat feet as they provide cushioning and support that can alleviate discomfort and fatigue associated with flat feet.

We recommend using a soft, damp cloth to clean your Kybun shoes. Avoid using harsh chemicals or abrasive materials that could damage the shoes.

Kybun Joya by Foot Comfort Shoes and joya.swiss are seperate companies. We cannot accept Kybun or Joya returns from other retailers, your order must be returned to joya.swiss directly.

Items purchased can be returned within 28 days of purchase using the returns form on your packing slip

• All returned items must be unworn and in their original condition and packaging, in order for a refund to be processed. If this is not the case, we cannot guarantee your return will be accepted.

• To obtain a refund, proof of purchase must be provided for the item you wish to return.

• Should you be posting your item, please ensure you use a tracked service as Foot Comfort Shoes Limited is not responsible for any items lost in transit to us.

• You cannot cancel your contract in respect of custom-ordered goods unless they are faulty, damaged upon delivery or the incorrect item has been supplied.

Returns Address:

Foot Comfort Shoes Limited (Returns)

44 South Molton Street

London

W1K 5RT

Missing Returns Forms: 

If you are unable to locate your returns form, please contact info@footcomfortshoes.co.uk for a replacement form.

Exchanges

We do not offer exchanges, should you need to change size, please return your original order and place a new order.

Once your item has been received, a refund will be processed in up to 10 working days. You’ll be notified by email when your refund has been processed. Please be advised that refunds can take up to 10 working days to show into your account.

We kindly inform you that we do not offer free returns. If you wish to return your shoes, the cost of return shipping will be the buyer's responsibility. 

Returns Address:

Foot Comfort Shoes Limited (Returns)

44 South Molton Street

London

W1K 5RT

Missing Returns Forms: 

If you are unable to locate your returns form, please contact info@footcomfortshoes.co.uk for a replacement form.

Faults

We stand behind the quality of every pair of our shoes. Our goal is to help you stay active and comfortable in what you love doing most.

If your shoes develop a material or manufacturing fault within 12 months of delivery, we may be able to assist under our warranty policy.

What’s Not Covered

• Products found at Foot Comfort Shoes Limited’s sole discretion to be free of material or workmanship defects
• Footwear returned more than 12 months after purchase
• Issues related to size, fit, or style
• Shoes showing excessive wear, misuse, or alteration
• Normal wear and tear
• Shoes not purchased directly from Foot Comfort Shoes Limited
• Shoe purchased directly from kybun Swiss or Joya Swiss

How to Request an Inspection

• Email photos of the suspected fault and your original order number to: info@footcomfortshoes.co.uk
• If we can’t assess the issue from photos, you may be asked to return your shoes for inspection.

Return Requirements

• Your return must include the original order number.
• Shipments without an order number will be returned to the sender without inspection*.
• If no return address is provided, the package will be destroyed, and Foot Comfort Shoes Limited will not replace its contents.

Foot Comfort Shoes Limited Is Not Responsible For

• Returns lost in shipping
• Issue due to misuse or warranty guidelines not being followed

Inspection Process

• Once received, your product will be inspected by Foot Comfort Shoes Limited
• If Foot Comfort Shoes Limited** determines at its sole discretion that a material or workmanship defect exists, we’ll issue a replacement.
• If a replacement is issued, the original product will not be returned

We aim to complete all warranty inspections within 28 days of receiving your shoes.

*if a fault is found, postage to the value of £5.00 will be refunded.

**items may be sent to the manufacturer for assessment. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This applies to orders shipped to the European Union Only.

 

UK:

• Free standard UK delivery on all orders over £50
• We aim to dispatch UK orders within two working days
• Estimated UK delivery within 3 - 5 working days
• Orders under £50 charged at £4.95

 

European, Isle of Man, Jersey and Guernsey:

• We are not currently shipping to this region.

 

Rest of World Shipping (Exclusions Apply):

• We are not currently shipping to this region.