Frequently Asked Questions

Kybun Joya shoes are a unique type of footwear featuring an air-cushion sole that promotes a natural, dynamic gait and provides cushioning and shock absorption.

Kybun and Joya shoes are both designed by the Muller family, who originally developed the MBT concept. Depending on the features and benefits, these are either branded as a Kybun or Joya shoe.

Joya Shoes help to roll the foot through the natural footstep by offering support and stability. Kybun shoes are softer to allow the foot to move freely in all directly, allowing for more intense muscle training. To experience the difference visit Kybun Joya London. 

At Joya Kybun London we stock a wide variety of styles, if you would like to try a specific model please get in touch.

Yes, we offering free no-obligation shoe fittings to enable you to find your ideal Joya and Kybun shoes. Book here.

Yes, Kybun Joya shoes can help alleviate knee pain by reducing impact on the knees with cushioning and shock absorption. The air-cushion sole also promotes natural, dynamic movement that can improve overall knee function.

Yes, Kybun Joya shoes can benefit people with back pain by providing cushioning and shock absorption that reduce impact on the spine. The air-cushion sole also encourages natural movement and can alleviate strain on the back muscles.

Kybun Joya shoes can benefit joints by reducing impact and stress on the knees, hips, and ankles with cushioning and shock absorption. The air-cushion sole also promotes natural, dynamic movement that can improve joint function and reduce stiffness.

Yes, Kybun shoes can be suitable for people with flat feet as they provide cushioning and support that can alleviate discomfort and fatigue associated with flat feet.

We recommend using a soft, damp cloth to clean your Kybun shoes. Avoid using harsh chemicals or abrasive materials that could damage the shoes.

Kybun Joya by Foot Comfort Shoes and joya.swiss are seperate companies. We cannot accept Kybun or Joya returns from other retailers, your order must be returned to joya.swiss directly.

Items purchased in-store and online can be returned within 28 days of purchase using the returns form on your packing slip

• All returned items must be unworn and in their original condition and packaging, in order for a refund or exchange to be processed. If this is not the case, we cannot guarantee your return will be accepted.

• To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return.

• If your local store is closed, the item must still be returned within 28 days through an alternative method.

• Should you be posting your item, please ensure you use a tracked service as Foot Comfort Shoes is not responsible for any items lost in transit to us.

• You cannot cancel your contract in respect of custom-ordered goods unless they are faulty, damaged upon delivery or the incorrect item has been supplied.

Once your item has been received, a refund or exchange will be processed in up to 10 working days. You’ll be notified by email when your refund or exchange has been processed. Please be advised that refunds can take up to 10 working days to show into your account.

Faults

In order for us to determine whether there is a fault or not, we would need to assess the item. If you are local to one of our stores, please pop in with the item and valid proof of purchase. In some instances, products may need to be returned to the manufacturer for assessment. If you are unable to get to one of our stores, you’ll be able to send the item for assessment to the below address:
 
Returns Department 
Kybun Joya - Foot Comfort Shoes
44 South Molton Street  
We recommend using a tracked service as Foot Comfort Shoes is not liable for any returns lost in transit. You must enclose proof of purchase and a completed returns form with details on why you believe there is a fault. Please also include your name, address and a daytime contact number. Assessments can take a maximum of 28 working days. Should a fault be found, a refund/exchange will be offered. If a fault is found your postage costs will be reimbursed up to the value of £5.00.

UK:

- Free standard UK delivery on all orders.

- We aim to dispatch UK orders within two working days. 

- Estimated UK delivery within 3 - 5 working days

 

European, Isle of Man, Jersey and Guernsey:

- £19.95 Per Product 

 

Rest of World Shipping (Exclusions Apply):

- £29.95 Per Product 

International orders may take up to seven days to dispatch.